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Terms of Service

These terms govern the fulfillment services BlueJay Fulfillment provides to ecommerce merchants, and your use of this website and our merchant portal. By requesting a quote or placing orders with us, you agree to them.

Last updated: 11 August 2026

1. Who we are

BlueJay Fulfillment ("BlueJay", "we", "us") is operated by [LEGAL ENTITY NAME], registered at [REGISTERED ADDRESS]. In these terms, "you" means the business requesting or receiving our services.

2. What we provide

Depending on what we agree with you, our services may include:

  • Sourcing products from our factory and supplier network;
  • Storing your inventory in our warehouses in China and the United States;
  • Picking, packing and dispatching orders as they come in;
  • Shipping through our carrier and private line arrangements;
  • Custom packaging, branding, inserts and product consulting;
  • Handling returns and responding to your customers on your behalf.

We act as your fulfillment provider. We do not sell products to your customers, and we are not party to the contract between you and them. You remain the merchant of record.

3. Quotes and pricing

A quote is an estimate based on the product, quantities, destinations and options you describe to us at the time. Quoted product and shipping costs are not fixed indefinitely: they depend on factory pricing, material costs, carrier rates, fuel and currency movements, and we may need to re-quote if those change materially or if your actual order differs from what was quoted.

Savings figures, case studies and performance statistics shown on this website describe past results for specific clients. They are illustrative, not a promise of the result you will get.

4. Orders and dispatch

We aim to dispatch orders within one business day of processing, subject to stock availability, payment clearing, and public holidays in the origin country. There is no minimum order quantity. We may decline or pause an order where stock, compliance or payment issues need resolving first, and we will tell you when that happens.

5. Shipping times and delivery

Delivery windows we quote, including the 4–10 day range referenced on this site, are estimates based on typical performance on those lanes. They are not guarantees. Customs inspections, carrier delays, weather, peak season volumes and incorrect delivery addresses can all extend them, and those are outside our control.

Unless we have agreed otherwise in writing, any import duties, taxes or customs charges raised in the destination country are the responsibility of you or your customer, depending on the terms you sell under.

6. Your products and compliance

You are responsible for the products you ask us to source, store and ship. In particular you confirm that:

  • The products are legal to manufacture, import, sell and ship in every market you sell into;
  • They meet applicable safety, labelling and regulatory requirements for those markets;
  • You hold the rights to any brand names, artwork, logos and product designs you supply to us, and that using them does not infringe anyone else's intellectual property.

We may refuse to handle goods we reasonably believe to be counterfeit, unsafe, restricted or otherwise unlawful, and we may stop handling them if we form that view later.

7. Quality control and claims

We inspect stock and check packaging and addresses before dispatch. If something arrives damaged, short-shipped or not as specified, tell us within [CLAIMS WINDOW, e.g. 14 days] of delivery with photos and order references so we can investigate with the factory or carrier. Where a claim is upheld we will replace the goods, re-ship, or credit you — whichever we agree is most appropriate.

8. Returns and customer service

Where we handle returns or customer service for you, we do so on your behalf and according to the policies you set. You remain responsible for the refund, replacement and warranty terms you offer your customers.

9. Payment

Payment terms, currency and invoicing schedule are as agreed with your account manager and recorded in your quote or invoices. We may hold dispatch on overdue accounts. Amounts are exclusive of taxes unless stated otherwise.

10. Confidentiality

Each of us may learn commercially sensitive information about the other — your product costs, suppliers, volumes and customer data on our side; our pricing and network on yours. Neither of us will disclose it to third parties except to the people and partners who need it to deliver the services, or where the law requires it.

11. Liability

Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud. Subject to that, we are not liable for lost profits, lost sales, lost advertising spend, or indirect or consequential loss, and our total liability in connection with the services is limited to [LIABILITY CAP, e.g. the fees you paid us in the three months before the claim].

12. Term and termination

Either of us may end the arrangement on reasonable written notice. On termination you remain liable for orders already in progress and for any stock we hold on your behalf; we will agree a reasonable plan for returning, forwarding or disposing of that stock, at your cost.

13. Changes to these terms

We may update these terms as our services change. The version published here at the time you place an order is the one that applies to it.

14. Governing law

These terms are governed by the laws of [JURISDICTION], and the courts of [JURISDICTION] have exclusive jurisdiction over any dispute arising from them.

15. Contact

Questions about these terms can go to [CONTACT EMAIL], or to your account manager if you are already working with us.

Items shown in square brackets need to be completed, and this document should be reviewed by a qualified lawyer in your jurisdiction before it is relied upon.